United Airlines passenger dragged off flight agrees to settlement with airline: lawyers

Brittany BishopApr 29, 2017

Chicago: United Airlines and the passenger who was dragged from a Chicago flight earlier this month have reached a settlement for an undisclosed sum, they said on Thursday, April 27, in the carrier's latest step to contain damage from an incident that sparked global outrage. United has made a settlement with Dao, his lawyers announced Thursday.

He didn't disclose the sum, which should "remain confidential" as agreed by the two sides. His lawyers said that he suffered a broken nose, concussion and lost multiple teeth.

In a statement, United said it was pleased to report the "amicable resolution of the unfortunate incident that occurred aboard Flight 3411".

"I hope other airlines will follow United's lead", Mr. Demetrio said in an interview on Thursday.

United also said it would take actions to reduce overbooking flights and improve customer satisfaction.

Prior to the United incident, just one of the major USA carriers, JetBlue JBLU.O , had a policy explicitly stating it would not overbook flights. After no one volunteered to leave the flight in order to make room for commuting employees, the company randomly selected passenger Dr. David Dao to be removed with compensation.

But the issue gained more urgency after the United incident, he said.

Southwest Airlines said on Thursday it would no longer overbook flights.

Moore said the incident with Dao only serves to exacerbate the general frustration consumers already had with air travel.

The United incident began when four of the airline's crew members needed to get from Chicago to Louisville to work another flight the following morning.

- Raising the limit on compensation to $10,000 for customers who give up their seats starting Friday.

The US airline repented yet again for the April 9 incident and unveiled improvements to its procedures on April 27, including "limiting the use of law enforcement to safety and security issues only".

According to the US Department of Transportation, airlines should provide incentives up to $1,350 for volunteers to give up their seats on overbooked flights.

The three airport police officers who dragged Dao from the plane worked for the Chicago Department of Aviation.

Initially, United CEO Oscar Munoz blamed Dao for being "disruptive" and "belligerent" - a stance the airline quickly backed down from.

Despite the policy change, King said there are still certain instances in which passengers could be asked to take a flight later than the one for which they have a ticket.

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